PoliciesPAYMENT OPTIONS :
The option of paying for your purchases by Paypal is offered when checking out. If you would prefer to pay by credit card please contact me directly. Over payment for goods not in stock or for postage (see below POSTAGE) will be refunded via Paypal.
We select the most cost effective way of shipping your order to you using Australia Post. Whenever possible, your order will be packed flat and posted as a large letter. Other orders will be sent as parcels. It is difficult to accurately calculate postage and handling charges, so any over payment will be refunded via Paypal.
We ship all orders in good faith and do not take responsibility for parcels that become lost in the mail or held up in customs.
INTERNATIONAL ORDERS :
Overseas shipments can sometimes take additional time so please be patient. We are not responsible for any additional import/customs fees or taxes, customs duties, import tax, handling fees, etc. Please do not ask us to falsify customs forms.
Prices on our website include a Goods & Services Tax (GST) of 10% .
BLOCK OF THE MONTHS & MONTHLY CLUB PROGRAMS :
When you subscribe to a Block of the Month or Monthly Club you make a commitment to purchase the number of months specified for the term of the program. The first payment will be made using Paypal, but subsequent monthly payments will be made using a credit card, for the relevant amount plus a postage & handling fee. Please seriously consider the commitment you make when signing up for any club. Cancellations will only be accepted in very special circumstances, and we reserve the right to debit one months fee to your credit card as a cancellation payment.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision, so please read all descriptions carefully.
- Returns are credited less a 10% restocking fee and shipping.
- Goods must be in original condition with packaging intact.
- The original invoice or a copy must accompany all returns.
- Returns must have prior approval by phone (0427 943 201) or email
- No returns will be accepted after 14 days
- Shipping charges are not refundable if the order is returned
- Fabrics that have been washed, cut, or altered in any way are not returnable
- We do not take back books or patterns due to copyright laws.
Each computer displays colours differently and we've done our best to represent the colour accurately. If colour is a concern, please request a sample, by contacting us prior to purchase.
If we made a mistake in your order, we will make it right! We want you to be happy with your purchase.
Please do not hesitate to contact me if you have any questions about our Policies.